The First Impression Counts!
Our "test customers" anonymously call your call center
and provide feedback regarding your customer orientation:
- Quality of received incoming calls
- Presentation of the service and product spectrum
- Company presentation
- Use of selling techniques
- Attitude of call center agent toward the product
Alternatives:
We can conduct single or regular tests.
We test your call-center inbound and outbound. Together with you we can develop check lists to determine quality.
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