CRM Control - AC quality control system |  | | With our mystery shopping service - thus through anonymous test buyings, test calls and test E-Mails we detect positive as well as negative aspects of your customer relationship. Internal controlling leads to an optimized customer chain from the first contact to the satisfied regular customer. We provide an objective focus on your service and consulting quality - from the customers sight! | We offer an objective image for your service quality and your quality of advice from customers view! | Distance selling | - Catalogue order
- Product orders using every payment and delivery way
- Service requests and reclamations
- Returns
- Payment reminders
- Starting chains
| Branches | - Positive and negative skills of your employees
- Implementation of corporate unique guidelines existent?
- Customer treatment
- Product line analysis
|
|
